18ji Privacy Policy – How We Protect Your Personal Data

1. Introduction

18ji ("we", "us", "our") operates the online gaming platform at https://18ji.best. We are committed to protecting the privacy of every registered player in the Philippines. This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit our website or use our services.

This policy complies with the Republic Act 10173 — the Data Privacy Act of 2012 of the Philippines — along with its Implementing Rules and Regulations. By creating an account or continuing to use the 18ji Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

18ji collects only the information we genuinely need to provide you with a safe, functional, and enjoyable gaming experience. Here is a breakdown of the categories of personal data we may hold about you:

Registration and Identity Data

• Full legal name
• Date of birth
• Gender
• Philippine residential address
• Valid government-issued ID details (for KYC verification)
• Email address
• Philippine mobile number

Financial Data

• GCash, Maya, GrabPay, or Coins.ph account identifiers (not passwords)
• Bank account name and number for InstaPay / PESONet transfers
• Visa or Mastercard card details (processed securely via our payment gateway — we do not store full card numbers)
• Transaction history including deposits, withdrawals, and bonus credits

Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Pages visited, time spent on the Platform, and session logs
• Game history and betting activity

Communications Data

• Emails, live chat transcripts, and support tickets you send to 18ji
• Promotional communication preferences (opt-in/opt-out status)

3. How We Collect Your Data

18ji collects your personal data through several channels:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, web beacons, and server logs when you visit the Platform. See the Cookies section below for more detail.
• From payment providers — GCash, Maya, and partner banks may share transaction confirmation data with us to verify deposits and process withdrawals.
• From identity verification partners — when we conduct KYC checks using government-issued IDs, a third-party verification service processes the document on our behalf.

4. Why We Use Your Personal Data

The table below outlines the main purposes for which 18ji processes your personal data, along with the legal basis under the Data Privacy Act of 2012:

5. Who We Share Your Data With

18ji does not sell your personal data to any third party under any circumstances. We share your information only in the following limited situations:

Payment Processors

To process your GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, or card transactions, we share the minimum required data with our payment partners. These processors are contractually bound to use your data only for payment purposes.

Identity Verification Providers

For KYC compliance, we use a regulated identity verification service to validate government-issued IDs. This service processes document images on our behalf and does not retain data beyond the verification period.

Regulatory and Legal Authorities

We may be required to disclose your data to Philippine government agencies, gaming regulators, or law enforcement bodies where required by law — for example, under the Anti-Money Laundering Act (AMLA) or upon receipt of a valid legal order.

Group Companies and Service Providers

We may share data with companies that provide IT infrastructure, fraud detection, analytics, or customer support services on our behalf. All such parties are bound by data processing agreements that restrict how they may use your information.

6. How Long We Keep Your Data

18ji retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by Philippine law. Specifically:

• Active account data — retained for the full duration of your registered account.
• Transaction records — kept for a minimum of five (5) years from the date of the transaction, in compliance with AMLA record-keeping requirements.
• KYC documents — retained for a minimum of five (5) years from account closure or the last transaction, whichever is later.
• Support communications — retained for up to three (3) years from the date of the last communication.
• Marketing preferences — updated immediately upon opt-out and archived for up to one (1) year for compliance audit purposes.

After the applicable retention period, your data is either securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. How We Keep Your Data Secure

The security of your personal data is something 18ji takes very seriously. We have implemented the following technical and organisational safeguards:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted data storage — sensitive fields such as passwords and payment identifiers are stored in an encrypted or hashed format.
• Access controls — staff access to personal data is strictly role-based and logged. Only authorised personnel with a legitimate need can view player data.
• Regular security audits — our platform and infrastructure are tested regularly for vulnerabilities by qualified security professionals.
• Intrusion detection systems — real-time monitoring for suspicious activity on our platform and databases.
• Secure data centres — our servers are hosted in facilities with physical security controls and redundancy measures.

8. Cookies and Tracking Technologies

18ji uses cookies and similar tracking technologies to improve your experience on the Platform. A cookie is a small text file placed on your device when you visit our website. Here is how we use them:

Essential Cookies

These are required for the Platform to function. They manage your login session, keep your account secure, and remember your preferences during a session. You cannot opt out of essential cookies without disabling core features.

Analytics Cookies

We use analytics tools to understand how players navigate the Platform — which pages are visited most, where drop-offs occur, and how long sessions last. This helps us improve the experience for everyone. Analytics data is aggregated and does not identify you personally.

Functional Cookies

These remember your preferences — such as your chosen language, display settings, and last-used payment method — so you do not have to re-enter them every visit.

Marketing Cookies

If you have opted into promotional communications, marketing cookies may be used to tailor the promotions and offers you see on 18ji. You can opt out of marketing cookies at any time through your account settings.

You can also manage cookies through your browser settings. Note that disabling certain cookies may affect how parts of the Platform work.

9. Your Privacy Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by 18ji:

• Right to be informed — you have the right to know what data we collect and how we use it. This Privacy Policy fulfils that right.
• Right of access — you can request a copy of the personal data we hold about you at any time.
• Right to rectification — if any information we hold is inaccurate or outdated, you can ask us to correct it.
• Right to erasure — you may request that we delete your personal data, subject to our legal retention obligations (e.g., AMLA requirements).
• Right to object — you can object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request a copy of your data in a structured, machine-readable format.
• Right to lodge a complaint — if you believe your privacy rights have been violated, you can file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Privacy Officer at support@18ji.best. We will respond to all valid requests within 15 business days.

10. Protection of Minors

18ji is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 in accordance with Philippine gaming regulations. All registration attempts require confirmation that the applicant meets the minimum age requirement.

If we discover that a minor has registered on 18ji, their account will be permanently closed, all associated funds will be returned via the original payment method, and all personal data will be securely deleted.

If you believe a minor has registered on our platform, please notify us immediately at support@18ji.best.

11. Changes to This Privacy Policy

18ji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests related to this Privacy Policy or how 18ji handles your personal data, please reach out to us:

• Email: support@18ji.best
• Live Chat: Available on the Platform 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for quick answers